Discrimination in Places of Public Accommodations

Discrimination in Places of Public Accommodations


Accessibility Assessment - Is your bussiness accessible to people with disabilities? Take the test!!

The Act makes it illegal for a place of public accommodation to discriminate because of an individual’s race, color, religion, national origin, ancestry, sex, or disability, including:

  • Refusing to provide service
  • Being inaccessible to a person with a disability
  • Setting different terms or conditions for services or facilities
  • Failing to reasonably accommodate an individual's disability to allow him/her/them to use and enjoy the place of accommodation
  • Failing to provide, or providing inadequately accessible parking spaces
  • Failing to provide an accessible restroom if a public restroom is provided
  • Failing to provide an accessible entrance.


Visit the United States Access Board website to see the accessibility requirements for places of public accommodations. 

If you believe that you have been discriminated against in a place of public accommodation, you can file a complaint of discrimination.

IMPORTANT: All persons covered by the Fair Housing section of the Act are required to post notices to all their tenants, customers, etc., advising them of their rights under the Act and their right to be free from retaliation. Such notices must be accessible, as needed, to persons with visual or other disabilities that affect reading. These posters are available for printing.

MCHR Contact

Missouri Commission on Human Rights
421 E. Dunklin
P.O. Box 1129
Jefferson City, MO 65102-1129
Phone: 573-751-3325
Toll-Free Complaint Hotline: 1-877-781-4236
Relay Missouri: 711
Relay Missouri: 1-800-735-2966 (TDD)
Fax: 573-751-2905
MCHRIntake@labor.mo.gov for intake inquiries and new filings and MCHR@labor.mo.gov for general inquiries