Resources - Work Comp Connect

Work Comp Connect - Creating a world-class workers' compensation system


Organizational Change Management in the DWC Modernization Program

The DWC is undertaking a program to modernize its business processes and replace the current legacy applications with industry-standard technologies. As a part of this effort, the modernization team will utilize an Organizational Change Management (OCM) methodology represented by the following goals and objectives:

  • Identification of the change management team and program stakeholders
  • Alignment of the change management effort with program phases
  • Articulating a plan to communicate change-related activities with the Modernization Program and the Division
  • Lay out a plan to smooth the way of the transition
  • Plan for and train the team
  • Allow leadership to measure and visualize OCM and program progress
Organizational Change Management

The DWC Modernization Program OCM team will guide staff to develop an awareness of the change and build a desire to change through stakeholder engagement and readiness activities. Organizational Readiness activities encourage commitment to the change and identify how prepared DWC stakeholders can transition to the future state environment. Leadership Readiness activities ensure leadership from all levels can demonstrate visible support and advocate for the change. Employee Readiness activities target informing about the change and preparing the employee skills needed through knowledge and training activities.

OCM activities and work product to-date include:

  • OCM training for both DWC managers and team members.
  • Town Hall updates and a monthly news briefing.
  • External stakeholder focus groups. These engagements have yielded valuable insight into the application design process and will continue to be held as WCC implementation activities continue.
  • The modernization website. The site ( is now available with avenues to provide feedback, contact for more information, participate in surveys, or sign up for updates on the Work Comp Connect system.

Master Data Management and Governance Strategy


To implement Master Data Management (MDM) focusing on delivering a 360-degree view of injured workers and other master data entities such as employers, attorneys, insurers, and health care providers across the Department of Labor and Industrial Relations (DOLIR) supporting the Division of Workers’ Compensation.


Establish a “single version of the truth” of master data that can be trusted, ensuring de-duplication, enabling matching of records, data quality, data standardization, and best practices for master data management are in place.


The goals of the MDM strategy include, but are not limited to:

  • Provide direction for adoption of MDM best practices for improving data quality, interoperability, integrity, and availability
  • Enable data to be used as an enterprise asset across the division
  • Support and facilitate the organizational change implied by adopting MDM 
  • Business and technical teams work together to achieve a single vision for aligning data across the division

Perform and support data matching efforts to identify and de-duplicate entity records such as Injured Employees, Employers, Insurers, etc.


The objectives of the MDM strategy include, but are not limited to providing:

  • 360-degree views of data across the Division to support service delivery, monitoring, and oversight
  • A standardized, single, and trusted version of master data that ensures elimination of duplicate records
  • Improved management of data as an asset to advance program objectives
  • Improved efficiency and reduced workload of manual data analysis
  • New opportunities for data analysis
Master Data Management and Governance Strategy

Implementing the EDI 3.1 Standard

What is EDI 3.1?

The IAIABC (International Association of Industrial Accident Boards and Commissions) EDI (Electronic Data Interchange) Claims Standards are used by claims administrators to report workers' compensation first report of injury (FROI) and subsequent report of injury (SROI) claims data to U.S. jurisdictions. EDI Claims Release 3.1 is the most current release and is maintained on an ongoing basis. 

What is the requirement for EDI 3.1 adoption by the state of Missouri DWC?

Implement the mandate of the IAIABC EDI Claims Release 3.1 for First and Subsequent Reports of Injury and require the majority of these to be submitted through EDI or web entry.

Goals of implementing this standard:

  • Successfully implement EDI Release 3.1 for FROI and SROI
  • Receive and acknowledge a SROI within 24 hours
  • Save in excess of 3,400 DWC staff hours annually
  • Eliminate the need for the Notice of Commencement / Termination of Compensation and the Information Request letters saving more than  90% data entry time and eliminate processing of paper

Benefits include:

  • Improved data accuracy
  • Timely receipt of data
  • Better data analytics
  • Reduction of manual data entry and paper processes
EDI Claims

Docketing Email Information

Filings submitted to the Division:
Attorneys - Claims for Compensation and Answers to Claims for Compensation should be submitted electronically through Instructions are available

Local office docketing email chart:

Local Office


Docketing Email Address

Cape Girardeau


Jefferson City




Kansas City




St. Charles


St. Joseph


St. Louis